Sec. 23.501. - City Link/630-CITY Office functions.

There is created as a function in the Office of Administrative Services to be known as City Link. City Link, also known as 630-CITY, shall serve as the City of Jacksonville's customer service center. 630-CITY shall serve as a liaison with the Office of the Mayor in facilitating the prompt disposition of public records requests. The office shall also have the following duties: (a) Manage the forecasting of call volume, staffing levels, customer service training and shall make regular reports to the Office of the Mayor and City Council as necessary for the improvement of City customer service; (b) Coordinate with City departments/agencies to ensure accurate distribution of information to customers; (c) Coordinate with the Emergency Preparedness Division during all activations and as needed to ensure accurate distribution of information to City departments/agencies and customers; and (d) Develop and implement marketing plans to increase public awareness of City programs and services. (Ord. 2024-175-E , § 2)