Sec. 235.105. - Dockless mobility program requirements.

(a) General regulations pertaining to Dockless mobility units. (1) All Dockless bicycles utilized in a Dockless mobility program shall conform to the standards set forth in Title 16, Code of Federal Regulations, Chapter II, Subchapter C, Part 1512 - Requirements for Bicycles, the safety standards outlined in ISO 43.150 - Cycles, subsection 4210, and F.S. § 316.2065, as may be amended or revised. (2) All Dockless mobility units utilized shall comply with the lighting standards set forth in F.S. § 316.2065(7), as may be amended or revised, which requires a reflective front white light visible from a distance of at least 500 feet and a reflective rear red light visible from a distance of at least 600 feet. (3) All Dockless mobility units utilized shall include easily accessible and identifiable language that clearly directs users to customer support mechanisms, including but not limited to a customer service phone number, websites, and applications. (4) Dockless electric bicycles (E-bikes) utilized under this program shall meet the National Highway Traffic Safety Administrations (NHTSA) definition of low-speed electric bicycles; and shall be subject to the same requirements as ordinary bicycles and with the requirements of F.S. § 316.003, which defines bicycles. This means, among other requirements, that electric bicycles shall have fully operable pedals, an electric motor of less than 750 watts, and a top motor-powered speed of less than 15 miles per hour when operated by a rider weighing 170 pounds. (5) Dockless scooters and E-bikes must have a top overall motor-powered speed of less than 15 miles per hour. Operators must educate customers that it is only lawful to operate at a top motor-powered speed of less than 10 miles per hour when operating on a sidewalk, and a top motor-powered speed of less than 15 miles per hour when operating in the ROW. (6) All Dockless mobility units utilized shall include an easily accessible and legible unique identifier that is clearly displayed and visible to the user of the Dockless mobility unit. (7) All Dockless mobility units utilized shall be equipped with GPS, cell phone, or a comparable technology for the purpose of tracking. (8) Advertising and signage on Dockless mobility units and Corrals are authorized, but must comply with the City's sign regulations. As a condition of approval, the applicant must agree and acknowledge that all signs on Dockless mobility units are subject to the provisions of the City's sign regulations. Further, the Operator agrees to give the Director final approval of the specifications for any signs displayed, and such approved specifications shall be included in the permit required under Section 235.104 . No vertical signage shall be allowed. (9) All Dockless mobility units utilized must include a kickstand capable of keeping the Dockless mobility units upright when not in use. (b) Parking and right-of-way. (1) Dockless mobility units shall only be parked in designated Corrals. The Director shall create designated Corrals in certain areas where Dockless mobility units shall be parked or stored when not in use. In designating the locations of Corrals, the Director shall obtain a right-of-way permit from the Planning and Development Department for the location of each Corral and shall consider the following: if use of public sidewalks for parking Dockless mobility units is considered, locate the Corrals in areas for which sidewalks are greater than eight feet in width, so long as there remains at least an eight-foot clear area for unimpeded pedestrian travel and which do not: i. Adversely affect the streets or sidewalks by creating a nuisance; ii. Inhibit pedestrian movement; iii. Inhibit the ingress and egress of vehicles parked on- or off-street or the entranceway of any building, structure or space; iv. Create conditions which are a threat to public safety and security; v. Prevent a minimum four-foot pedestrian clear path. (2) Corrals shall be placed in a way that maintains unimpeded access to Dockless mobility units. (3) Corrals shall not be placed within the following areas: loading zone, handicap accessible parking zone or other facilities specifically designated for handicap accessibility, street furniture, curb ramps, public art installations, JTA bus shelters, pocket parks, business or residential entryways, driveways, travel lanes, bicycle lanes, parklets or within 15 feet of a fire hydrant. (4) Corrals shall not be placed in a manner that in any way violates Americans with Disabilities Act (ADA) accessibility requirements. (5) The Director shall coordinate with the JTA whenever possible to locate Corrals within close proximity to JTA transit stops. (6) Dockless mobility units shall be parked upright in the Corrals at all times. (7) Dockless mobility programs that utilize equipment capable of being locked directly to a bicycle rack within a Corral shall not rely solely on publicly-placed bicycle racks for their operation. (8) The number of Units allowed by each Operator in each Corral is limited to a maximum of 50 percent of the square footage of the Corral with a minimum of one-foot separation between each Unit. Parking Corrals shall be clearly marked in a manner approved by the City. (9) Any Dockless mobility unit parked in violation of this subsection may be removed by the Office of Public Parking, and the Operator will be assessed a fee as set forth in Section 235.107 . (10) There shall be no fee for the right-of-way permits for the Corral locations. (c) Geofencing. (1) Dockless mobility units are restricted to the Dockless Mobility Zone (DMZ), which is defined as the Jacksonville Downtown Area defined in Section 55.105 , Ordinance Code. (2) An Operator must have the technology available to limit operations to within the DMZ. (3) If Dockless mobility units operate outside the DMZ, the Operator shall charge the User $1 for every 5 minutes the Unit is outside the DMZ. (d) Maintenance, operations, and fleet size. (1) Operators shall comply with F.S. Ch. 316, State Uniform Traffic Control. (2) The Operator's mobile application must inform users of helmet laws and encourage the use of helmets. (3) Operators participating in the program must Redistribute Dockless mobility units daily, in the manner described in their permit application, based on use within the DMZ. (4) Dockless mobility units that are inoperable/damaged or do not comply with other subsections of this Code must be removed within two hours upon receipt of a complaint between the hours of 7:00 a.m. and 7:00 p.m., seven days per week and within 12 hours upon receipt of a complaint on holidays. An inoperable or damaged Dockless bicycle, Dockless electric bicycle, or Dockless scooter is one that has non-functioning features (i.e., gear selectors, pedals, bell, lights, dead battery) or is missing components (i.e., fenders, grips, chain guards) as applicable to that vehicle. An Operator whose Dockless bicycle, Dockless electric bicycle, or Dockless scooter is inoperable or damaged or that has non-functioning features and which is removed or stored by the Office of Public Parking is subject to the storage fees set forth in Section 235.107 . (5) The Office of Public Parking, without notice, reserves the right to remove Dockless mobility units from the right-of-way if an emergency arises. In such instances, the Office of Public Parking will attempt to notify the Operator as soon as reasonably practicable thereafter. (6) Operators must detail a plan to relocate the Dockless mobility units to a safe, indoor facility within 24 hours in the result of a declared tropical weather event (tropical storm or hurricane watch or warning, whichever comes first). The plan must detail the amount of time it will take to remove all Dockless mobility units from circulation once a storm watch or warning has been established. The Office of Public Parking may remove any Dockless mobility unit that is not relocated as required by this subsection, and the Operator shall be assessed a removal fee as provided in Section 235.107 . (7) The Operator's smartphone application and website must inform users of how to safely and legally ride a Dockless mobility unit, including the rights and duties associated with riding on sidewalks or in streets. (8) The Operator's phone application must clearly direct users to customer support mechanisms, including but not limited to phone numbers or websites. (9) The Operator must provide a staffed, toll-free customer service line which must provide support 24 hours per day, 365 days per year. (10) The Operator must provide a direct customer service or operations staff contact to Department staff. (11) Operator's fleet is limited to 200 Dockless mobility units. Operators may request an increase to their fleet by a maximum of an additional 100 Units only for City-sponsored events by filing a request with the Director. The Director shall review and act on the request. Each request shall include a rationale and analysis to justify the additional fleet size. All additional Units must be removed by the Operator within 24 hours after the scheduled conclusion of the event. (12) Each scooter not retrieved from the Office of Public Parking within seven days shall constitute an unaddressed violation pursuant to Section 235.107 (b)(ii) and after 30 days such scooter shall become the property of the City. (13) No scooters authorized and regulated under this program shall be operational and available for use between the hours of 00:00 (midnight) and 5:00 a.m. (e) Equity of access. (1) Operators shall provide the pricing structure prior to start of service. (2) Operators must provide details on how users can utilize the service without a smartphone. (3) Operators must provide service throughout the Dockless Mobility Zone. This includes Redistributing as needed in order to maintain a reasonable level of convenience in renting a Dockless mobility unit. (f) Data sharing. (1) All permitted Operators shall provide the City with the following data on a monthly basis in PDF format: i. Number and type of Dockless mobility units in circulation; ii. Number of daily, weekly, and monthly riders; iii. Total number of miles traveled by Users (daily, monthly, quarterly, annually) broken down by Dockless bicycle, Dockless electric bicycle, and/or Dockless scooter; iv. Average time each Dockless mobility unit spends available (not in use); v. Number of rides per User per day; vi. Number of rides per Dockless bicycle, Dockless electric bicycle, and/or Dockless scooter per day; vii. Average duration of rides per User per day as well as average duration of rides per Dockless bicycle, Dockless electric bicycle, and/or Dockless scooter per day; viii. Average duration of ride per day of the week; ix. Monthly summary of Dockless mobility unit distribution and GPS-based natural movement in heat map format; x. Summary of fleet numbers lost to theft/vandalism; xi. Summary of customer comments/complaints, resolution to, and time it took to resolve each complaint. xii. Summary of repairs per Dockless bicycle, Dockless electric bicycle, and/or Dockless scooter per month; (2) All permitted Operators shall provide to the Department the following data within 14 days following the end of each calendar quarter, in ESRI ArcGIS.shp format, or other format specified in the permit: Field Name Format Description Operator Name [Operator Name] n/a Type of vehicle "Standard Bicycle" or "Electric Bicycle" or "Scooter" n/a Trip record number xxx0001, xxx0002, … 3-letter Operator acronym + consecutive trip # Trip duration MM:SS n/a Trip distance Feet n/a Start date MM, DD, YYYY n/a Start time HH:MM:SS (00:00:00—23:59:59) n/a End date MM, DD, YYYY n/a End time HH:MM:SS (00:00:00—23:59:59) n/a Start location lat, long n/a End Location lat, long n/a ID number xxxx1, xxxx2, … Unique identifier for each bicycle, e-bike, or scooter User Home Zip Code 33301 (example) Home zip code of user (can be credit card-based)   The Department may request such other information from each Operator as it deems necessary to evaluate the program. (3) All permitted Operators shall distribute a six-month and one-year customer satisfaction survey, the summary and raw results of which shall be provided to the Department. (4) All permitted Operators shall provide real-time or semi-real-time Dockless bicycle, Dockless electric bicycle, and/or Dockless scooter location data via a publicly accessible API in General Bikeshare Feed Specification (GBFS) format per North American Bikeshare Association (NABSA) guidelines. The City reserves the right to post this information through a publicly available portal. (Ord. 2020-26-E , § 1; Ord. 2021-183-E , § 1; Ord. 2022-373-E , § 1)