Complaints and answers

(a)

Any person aggrieved by a violation of this article may, within one hundred eighty (180) days after the alleged violation has occurred, file a complaint with the administrator naming the owner, operator, or other person or entity responsible for the alleged violation at a public accommodation and describing the alleged violation. The administrator, on the administrator's own initiative, may also file such a complaint.

(b)

Whenever a complaint is filed under this section by or on behalf of a person claiming to be aggrieved, or by the administrator, the administrator shall, not later than ten (10) days after such filing, serve on the respondent a notice of the complaint, including the date, place and circumstances of the alleged violation, may conduct a mediation and, failing at a resolution of the complaint, shall make an investigation of the complaint.

(c)

Complaints shall be in writing, under oath or affirmation, and shall contain such information and be in such form prescribed by the administrator.

(d)

All complaints filed with the administrator under this article, and all records and documents in the custody of the administrator, which relate to and identify a particular complainant or public accommodation shall be confidential and shall not be disclosed by the administrator, except to the parties or in the course of hearing or proceeding under this article. The restriction of this subsection shall not apply to any record or document which is part of the record of any hearing or court proceeding.

(Ord. No. 92-147, § 2, 9-10-92; Ord. No. 96-201, § 10, 9-19-96; Ord. No. 2004-73, § 1, 3-18-04)