Telephone voice mail systems and telephone menu options systems

110.1082

Telephone voice mail systems and telephone menu options systems.

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(1)

No state employee shall utilize a voice mail system when the employee is at his or her regularly assigned work station where his or her telephone is functional and available for use, unless:

(a)

The device is in use, and/or;

(b)

Such voice mail system alerts the caller to, and provides the caller with access to a nonelectronic attendant; or

(c)

Such voice mail system automatically transfers the caller to a nonelectronic attendant.

(2)

Telephone menu options systems used by state agencies, departments, or other state government units will alert the caller to, and provide the caller with access to, a nonelectronic attendant.

(3)

Agency heads will ensure compliance with the provisions of this section.

History.

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s. 3, ch. 99-255.